Refund policy

Return and Refund Policy for NerdyWaves Heatless Curler

At NerdyWaves, we are committed to providing our customers with high-quality products and excellent service. As a small business, we currently do not offer returns or refunds on orders, but we want to ensure you’re satisfied with your purchase. Please read our policy below for full details:

No Returns or Refunds

Due to the nature of our products and our small business operations, we do not accept returns or offer refunds unless the product is damaged or there is a missing item.

Damaged or Missing Items

If you receive a damaged product or if there’s an item missing from your order, we will happily process a refund or send a replacement. To make this process as smooth as possible, please follow the steps below:

  1. Contact Us: Reach out to our customer support team at shrija.jhinkwan@gmail.com within 48 hours of receiving your order.

  2. Provide Proof: Send us a photo or video showing the damage or missing item. This will help us resolve the issue quickly and accurately.

  3. Refund or Replacement: Once we review the photos/videos and confirm the issue, we will either process a refund to your original payment method or send you a replacement product, depending on your preference.

Important Notes:

  • No Refunds for Change of Mind: We cannot offer refunds or accept returns for products if you’ve simply changed your mind or made a mistake with your order.
  • Proof of Damage: Make sure to provide clear images or videos showing the damaged product or missing item for a faster resolution. This helps us ensure that you receive the best possible support.

How to Contact Us:

For any questions or concerns, or to report a damaged or missing item, please reach out to our customer support team at shrija.jhinkwan@gmail.com. We’re here to assist you!